Introduction
SMART CARE SERVICE is committed to providing transparent information regarding service charges, cancellations, and refund requests. This Refund Policy explains how refund requests are handled.
Inspection and Diagnostic Charges
Inspection or diagnostic charges, where applicable, are generally non-refundable once the inspection has been completed.
These charges cover the technician's time, travel, and appliance evaluation process.
Service Cancellation
Customers may request cancellation of a scheduled appointment before the technician visit.
Cancellation requests should be communicated as early as possible through our contact channels.
Refund Eligibility
Refund requests may be reviewed in situations such as:
- Duplicate payments made due to technical or processing errors.
- Payments received for services that could not be provided.
- Other circumstances reviewed on a case-by-case basis.
Refund approval is subject to verification of payment records and service details.
Replacement Parts
If replacement parts have already been ordered, purchased, or installed, related costs may not be refundable unless required by applicable law.
Refund Processing Time
Approved refunds, when applicable, may take several business days to process depending on the payment method used.
Actual credit timelines may vary based on banking institutions and payment service providers.
Non-Refundable Situations
- Completed inspection or diagnostic services.
- Services completed with customer approval.
- Costs related to installed replacement parts.
- Situations involving inaccurate information provided by the customer.
How to Request a Refund
Customers may submit refund-related inquiries using the contact information provided below.
Please include your name, contact details, payment information, and a description of the issue to help us review the request.
Refund requests are typically reviewed within 3–7 business days after receiving all required information.
Contact Information
Business Name: SMART CARE SERVICE
Proprietor: Anusiya Mahalingam
✉️ support@homeappliancerepaircare.in
Address: 34/5, Palakkapudupatti Main Road, Uchapatti, Kappalur, Madurai - 625008
Business Hours: Monday - Sunday, 8:00 AM - 8:00 PM
GSTIN: 33GGUPA5751G1Z8
Policy Updates
SMART CARE SERVICE reserves the right to update this Refund Policy at any time. Any updates will be published on this page.
Last Updated: June 2026