Washing Machine Drum Problems: Troubleshooting Guide

Common Causes of Drum Issues

1. Worn Drum Bearings: A loud rumbling or roaring sound during the spin cycle often indicates that the bearings supporting the drum shaft have worn out.
2. Broken Spider Arm: If the drum appears to sag or hits the outer tub, the metal spider support bracket at the back of the drum may be cracked or corroded.
3. Overloading the Machine: Consistently exceeding the weight capacity can strain the drum suspension springs and shock absorbers, leading to imbalance.
4. Foreign Objects: Loose coins, bra wires, or buttons stuck between the inner and outer drum can cause scraping noises and prevent smooth rotation.

Safe Steps to Try Before Calling a Technician

1. Check for level: Ensure all four feet of the washing machine are firmly touching the floor and the unit is perfectly level using a spirit level.
2. Inspect the drum: With the machine unplugged, manually rotate the drum to check for grinding noises or resistance.
3. Clear the tub: Remove all laundry and check the gap between the drum and the seal for any trapped items.
4. Verify load size: Run an empty cycle to see if the noise persists; if it stops, the issue may simply be unbalanced or overloaded laundry.

1. 1

   Call or WhatsApp

   Tell us the appliance, issue, and your area.

2. 2

   Technician Visits

   We inspect the unit and give an upfront quote.

3. 3

   Repair & Pay

   Approve the quote, repair completed same-day, pay after.

Frequently Asked Questions