How to Fix LG Top Load Washing Machine DE Error

Troubleshooting the Door Latch Sensor

1. Check for any small items like coins, buttons, or fabric caught in the lid latch mechanism that might prevent it from closing fully.
2. Inspect the lid strike (the plastic hook on the lid) for any cracks, damage, or misalignment that prevents it from engaging with the sensor.
3. Clean the sensor area using a dry microfiber cloth to remove any soap residue or lint buildup that could be interfering with the connection.
4. Ensure the washing machine is perfectly level, as an unbalanced machine can cause the lid to sit incorrectly and trigger the sensor error.

Safe Steps to Try Before Calling a Technician

1. Perform a hard reset by unplugging the washing machine from the power outlet for at least 10 minutes to clear the control board memory.
2. While the machine is unplugged, press and hold the 'Start/Pause' button for 5 seconds to discharge any residual electricity.
3. Plug the machine back in and run a short spin-only cycle to see if the DE error code has been cleared.
4. If the error persists, do not attempt to bypass the door sensor, as this is a critical safety feature.

1. 1

   Call or WhatsApp

   Tell us the appliance, issue, and your area.

2. 2

   Technician Visits

   We inspect the unit and give an upfront quote.

3. 3

   Repair & Pay

   Approve the quote, repair completed same-day, pay after.

Frequently Asked Questions